The Triage System
The Triage System is a real time, decision support web-based system that provides a comprehensive set of triage protocols focusing on patient symptoms. The triage system is populated with patient demographic data directly from an interface written from the Practice’s PMS.
Our mission is to provide better care for patients that keeps them as well as possible and is respectful of their time and wishes.
The Triage System is a real time, decision support web-based system that provides a comprehensive set of triage protocols focusing on patient symptoms. The triage system is populated with patient demographic data directly from an interface written from the Practice’s PMS.
Users of the triage system fall into two categories: First Responders (Phone Operators) and Triage Nurses. Workflow, responsibilities and privileges with respect to the triage system differ between the two roles. Both users access the system and work together to resolve patient–related encounters.
The second dashboard is to follow up on patients and is simply called “Follow Up” and is only used by the Triage Nurses. This dashboard is populated with 26 follow-up pathways. The dashboard tracks all patients who need to be followed up with by a phone call.
The Triage Pathways guide the Triage Nurse by providing step-by-step clinical decision-making when discussing and assessing a particular patient problem. The triage system assists users in:
- Providing better patient management
- Improving timeliness and coordination of care
- Ensuring safe and seamless care
- Enhancing patient care experiences